There are major problems at Miami airport for the coaches including those with wheelchairs. Since the changes at the airport these large coaches cannot drop you off at the nearest point to your check-in desk. When entered the terminaI it is huge and we were flying with American airlines at the furthest point from where we entered. I did go to the assist point but they firmly advised they could only help once you had checked in. We encountered this issue first March 2015 and it is still unresolved in March 2017. Look out for a Sky Porter who have the large

trolleys to take all your luggage.

 

I took the matter up with Celebrity but they just apologised saying it should no happen, but never a reason why.

 

I decided to contact Miami airport direct and received a very helpful response from Barbara Carlo, Division Director for Landside Operations in which she advised that this is an ongoing problem but discussions are in progress with the

cruise lines on how best to resolve the problem. In the

meantime she advises best to use accessible taxicab or an accessible SuperShuttle van which will be able to drop you closer to your to the access point for your check-in desk.

I had to go the whole length of the terminal with my wife in the wheelchair and a trolley full of luggage, not something I would like to do again.

 

So check with your cruise line how they will transport you to Miami airport, for as Barbara says "Unfortunately, the cruise lines do not offer these services at their bus pick up and drop

off locations"

 

We will need an assist every year so hopefully the issue will

have been resolved. It was the same problem in 2017.

 

Finally I will not easily be able to check when the problem is resolved, so best make your own check before travelling, either with the airport or your cruise company/travel agent.